WHEN YOUR MISSION CRITICAL FACILITY IS DOWN, SO IS YOUR BOTTOM LINE.

When reliability matters, only one source makes sense: DSA Mission Critical Services (DSA MCS). Our national service network expertly repairs, maintains and improves the critical power infrastructure of data centers across North America. We’ll confidently do the same for yours.

Whether your service needs are local, regional or national—and regardless of the make and model of your critical power assets—DSA MCS is the only firm you’ll ever need to ensure that your mission critical facilities are always up, keeping your business up and running.


ADVANTAGES OF DSA MCS

SIZE DOESN'T MATTER TO US.

Unparalleled multi-vendor support, anchored by the right tools, training, and information
means more available uptime - whether you manage one facility or 100 facilities.

01 NATIONAL FOOTPRINT


SKILLED TECHNICIANS WHERE YOU NEED THEM.

Whether you have a single mission critical facility in California or multiple sites across 15 states, DSA MCS’s highly trained technicians are local to you. This reduces travel time, response time and resolution time for you.

Each technician is a skilled diagnostician and carries all of the tools required to identify critical system issues. Plus, with our fully stocked warehouse, DSA MCS can provide the part you need and the know how to use it – when you need it - resulting in less downtime for your business.

We have service teams stationed in every major data center region. Don’t see your area covered? Call us, and we’ll come to you.

02 EXPERIENCED PEOPLE


TIME IS MONEY

AVERAGE OUTAGE COSTS

EVERY MINUTE

      $5,188

   EVERY DAY

  $7,470,720

AVERAGE DOWN TIME = 97 MINUTES

*SOURCE: CALCULATING THE COST OF DATA CENTER OUTAGES: PONEMON© INSTITUTE RESEARCH REPORT

THE RIGHT TOOLS
IN THE RIGHT HANDS.

We hire people who understand the nuts and bolts of mission critical facilities —many with prior power equipment experience from the military or an OEM. We build upon their expertise with a comprehensive training program that happens in our on-site training facility. From the moment they’re accepted into our program, DSA MCS technicians rigorously analyze, model and replicate system faults and gain a detailed, real-world understanding of the integrated systems we support. The end result is your confidence - built on the knowledge that our technicians have the training, skills and required equipment to tackle any problem for any piece of critical power equipment. The right diagnostic, safety and specialty tools to reduce down time and keep your data center running efficiently. That is protection from the word go, that is DSA MCS.

03 VENDOR EXPERTISE


VENDOR NEUTRALITY TO SUPPORT YOUR NEEDS.

As the nation’s leading third party, independent mission critical UPS service organization, we take multi-vendor expertise very seriously. Our technicians are required to pass rigorous training on products produced by the country's leading OEMs - and the result is an unmatched team of highly skilled technicians who are hard-wired to diagnose, understand, fix and maintain all major brands of critical power equipment.

THE CORE BENEFITS OF DSA MCS - NO MATTER WHAT BRAND YOU USE:

  • + Multi-vendor, parts inventory and world class testing facility
  • + Comprehensive asset management, critical power life cycle and performance reporting
  • + Custom web portal for complete transparency and real-time reporting
  • + Emergency service provided by highly skilled technicians that are local to you
  • + Critical asset aging and proactive parts replacement plans

04 SERVICES


CONFIDENCE.
MAINTAINED.

DSA MCS is the nation’s leading third party, independent mission critical UPS service organization. We confidently provide preventative maintenance and emergency service programs for the critical infrastructure of mission critical facilities across North America—keeping their power up, their data flowing and their businesses running.

DSA MCS’s unparalleled multi-vendor expertise has been developed through years of remanufacturing systems from every major vendor. This experience combined with our extensive multi-vendor parts inventory gives DSA MCS the competitive edge in delivering mission critical services.







DSA MCS EXPERTLY DELIVERS:


  • + Preventive and Emergency Service for UPS, VRLA Batteries, Wet Cell    Batteries, STS, PDU, RPP, DC Plants
  • + Managed Maintenance Agreements to include HVAC/CRAC, Generators, ATS,    Electrical Testing, Circuit Breaker Testing, Harmonics Testing
  • + Infrared Scanning
  • + Battery Replacements
  • + Capacitor Replacements
  • + Load Bank Testing



DSA MSC Core Benefits

05 PARTS


THE RIGHT PARTS WHEN YOU NEED THEM.

Our fully stocked warehouse and parts department provides the DSA MCS technical team access to the right parts and equipment when you need it most. Our unparalleled multi-vendor expertise has been developed through years of remanufacturing systems from every major vendor. This experience, combined with our extensive parts inventory saves you precious time and keeps your business up and running.

06 PRODUCTS


EXTENSIVE INVENTORY OF NEW AND REMANUFACTURED EQUIPMENT.

Whether we’re equipping your data center with new or remanufactured equipment, our goal is always to deliver exceptional value. And, being vendor neutral, we select equipment based on our client’s needs - not arbitrary loyalty to a specific manufacturer.

Toshiba
Available in a range of sizes from 35kva up to 750kva, with a full 3-year warranty, all Toshiba UPS units are true on-line, double conversion units, providing conditioned power during normal operation. Plus, all Toshiba UPS units are equipped for remote monitoring and control via a standard RS232 communications port or a dry contact interface.

Exertherm
Patented IRt/c.EM™ infrared technology from Exergen is the latest generation of 24/7 thermal monitoring designed specifically for critical power equipment. Featuring small, encased IR sensors (which require no external power and have lifetime calibration INSIDE enclosures), Exertherm enables facility professionals to identify and fix potential problems faster than ever before.



Capacitor Replacements

+ Aerovox
+ GE

+ Epcos
+ Ronken



Battery Replacements

+ C&D
+ Deka
+ Fiamm

+ Enersys
+ Energy Storage Technologies
+ Network Defender



Battery Monitoring

+ Canara
+ Btech